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Installers that Pulse Dashboard needs on a workstation or server, besides Pulse Dashboard itself.

Crystal Reports runtime

Crystal Reports boxes need the SAP Crystal Reports runtime on each workstation or server that runs them. Which runtime depends on the Pulse Dashboard version:

Pulse Dashboard Crystal Reports runtime
5.66.1 and later Crystal Reports 13, 64-bit, version 13.0.31 or later
5.66.0.0 Crystal Reports 2008 (10.5), 64-bit

The two runtimes can be installed side by side. For an earlier release of Pulse Dashboard, please call PULSE support at (513) 723-8095 and we'll confirm which runtime it needs.

After installing a runtime, close Pulse Dashboard and open it again.

Crystal Reports 13 runtime

SAP distributes the Crystal Reports 13 runtime with SAP Crystal Reports, developer version for Microsoft Visual Studio, and asks for a short registration before the download.

  1. Open SAP's Crystal Reports, Developer for Visual Studio Downloads page and follow its link to the most recent support pack.
  2. Download the 64-bit runtime MSI, named CRRuntime_64bit_13_0_<n>.msi, where <n> is the support pack number. Support pack 31 or any later one works. The .exe installer beside it is for developers working in Visual Studio and is not needed to run Pulse Dashboard.
  3. Run the MSI as an administrator on each workstation or server that runs Crystal Reports boxes.

Crystal Reports 2008 runtime

Pulse Dashboard 5.66.0.0 is the only release that needs this runtime. Upgrading to 5.66.1 removes the need for it.

Download CRRedist2008_x64.msi (24.6 MB)

Product Crystal Reports Basic Runtime for Visual Studio 2008 (x64)
Version 10.5.0.0
Publisher Business Objects, digitally signed
SHA-256 E68913DCFB70573FBE4EBA45B0984CE6CE3F43F3AE1AA1F206C1F177B2ACCC02

To check the download, run Get-FileHash CRRedist2008_x64.msi in PowerShell and compare the hash with the one above. Run the MSI as an administrator on each workstation or server that runs Crystal Reports boxes.

Need help?

The PULSE support team is glad to help with installing a runtime or with Crystal Reports boxes. Please call (513) 723-8095 or email [email protected].